This privacy notice tells you what to expect us to do with your personal information when you make contact with us or use one of our services.

Our Contact Details

Truth Gym

5 Devonshire Square, 

Spitalfields, 

London EC2M 4YD

Data Protection Officer 

Tony McCarthy, tony@truthgym.com, 07487241222

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • You are a member of Truth Gym.
  • You are a guest at Truth Gym.
  • You wish to become a member of Truth Gym. 
  • You subscribe to our e-newsletter.
  • You have applied for a job with us.

We also receive personal information indirectly, in the following scenarios:

  • An employee of ours gives your contact details as an emergency contact or a referee.
  • A member of our gym gives your contact details as an emergency contact.
     

If it is not disproportionate or prejudicial, we’ll contact you to let you know we are processing your personal information. ​

As part of the Information Commissioner’s statutory and corporate functions, we process special category data and criminal conviction data. Please read our Safeguards Policy – special categories of personal data and criminal convictions here.

Under data protection law, you have rights we need to make you aware of. The rights available to you depend on our reason for processing your information.

Your right of access

You have the right to ask us for copies of your personal information. This right always applies. There are some exemptions, which means you may not always receive all the information we process. You can read more about this right here.

Your right to rectification

You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. This right always applies. You can read more about this right here.

Your right to erasure

You have the right to ask us to erase your personal information in certain circumstances. You can read more about this right here. 

Your right to restriction of processing

You have the right to ask us to restrict the processing of your information in certain circumstances. You can read more about this right here.

Your right to object to processing

You have the right to object to processing if we are able to process your information because it is in our legitimate interests. You can read more about this right here. 

Your right to data portability

This only applies to information you have given us. You have the right to ask that we transfer the information you gave us from one organisation to another, or give it to you. The right only applies if we are processing information based on your consent or under, or in talks about entering into a contract and the processing is automated. You can read more about this right here.

You are not required to pay any charge for exercising your rights. We have one month to respond to you.

Please contact us at @Truth Gym – Telephone 000

How long we keep it

We will keep your data as follows

Purpose Retention Period
Members For as long as you are a gym member 
Employees For as long as you are employee (with some information such as tax, pension, incident reports being kept for up to 6 years after your employment)
Website visitors Functional cookies will be stored for up to 30 days
E-Newsletter & Blog Subscribers For as long as you remain subscribed (you may unsubscribe anytime)

What are your rights?

As we need your consent to process your special category data you have a right to withdraw your consent at any time.

For more information on your rights, please see ‘Your rights as an individual’.

We will not share your information with any third parties for the purposes of direct marketing.

We use data processors who are third parties who provide elements of services for us. We have contracts in place with our data processors. This means that they cannot do anything with your personal information unless we have instructed them to do it. They will not share your personal information with any organisation apart from us. They will hold it securely and retain it for the period we instruct. 

We may also share your information in the event of the non-payment of a Gym Membership. If the debt remains outstanding after the specified timeframe for payment, no payment plan is in place or an agreed payment plan is not being adhered to, we may initiate formal proceedings to recover the full amount of the unpaid penalty. As a result, Truth Gym will share personal data with the litigation and recovery specialists it instructs in order for them to identify assets and undertake recovery action through the courts.

Where we provide links to websites of other organisations, this privacy notice does not cover how that organisation processes personal information. We encourage you to read the privacy notices on the other websites you visit.

We work to high standards when it comes to processing your personal information. If you have queries or concerns, please contact us at ony@truthgym.com and we’ll respond.

If you remain dissatisfied when you make a complaint, you have a right to complain to the UK Information Commissioners Office (at any time):

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

We keep our privacy notice under regular review to make sure it is up to date and accurate. Keep any eye out for changes. 

Social media

We do not use a third-party provider, to manage our social-media interactions. If you send us a private or direct message via social media, it will be stored for three months. It will not be shared with any other organisations.

We see all this information and decide how we manage it. For example, if you send a message via social media that needs a response from us, we may process it in our customer relationship management system. 

Emailing us

We’ll also monitor any emails sent to us, including file attachments, for viruses or malicious software. You must ensure that any email you send is within the bounds of the law.

Analytics

When you visit www.truthgym.com , we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out such things as the number of visitors to the various parts of the site. This information is only processed in a way that does not directly identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

If we do collect personal data through our website, we’ll be upfront about this. We’ll make it clear when we collect personal information and we’ll explain what we intend to do with it.

Cookies

We use a cookies tool on our website to gain consent for the optional cookies we use.

Cookies that are necessary for functionality, security and accessibility are set and are not deleted by the tool.

You can read more about how we use cookies, and how to change your cookies preferences, on our Cookies page.

Purpose and legal basis for processing

Gym Membership

Our purpose for collecting the information is so we can provide you with our Gym Membership services.

The legal basis we rely on for processing your personal data is your contract under article 6(1)(b) of the GDPR.

What we do with it

We only use your details to provide the service.

What’s App, Social Media & E-Newsletter 

Our purpose for collecting the information is so we can provide you with a service and let you know about upcoming events.

The legal basis we rely on for processing your personal data is your consent under article 6(1)(a) of the GDPR.

What we do with it

We only use your details to provide the service.

We gather statistics around email opening and clicks using industry standard technologies including clear gifs to help us monitor and improve our e-newsletter.

You will receive a confirmation email once you have submitted your details and then the newsletters monthly.

What are your rights?

We rely on your consent to process the personal data you provide to us for marketing purposes. This means you have the right to withdraw your consent, or to object to the processing of your personal data for this purpose at any time. If at any point you want to withdraw your consent please email or call us 020 3092 5007. If you do that, we’ll update our records immediately to reflect your wishes.